File A Claim
Cargo Claims
Claims can be submitted by the shipper, consignee, or their authorized representative as listed on the HIZ Logistiek Air Waybill. To support our cargo customers, we provide easy access to Cargo Claim Forms online to help streamline the claims process. A written notice detailing the nature of the loss, delay, or damage must be submitted by the party entitled to delivery within the designated time frame. Failure to do so may result in the forfeiture of any claim against the Carrier.
PayCargo Refunds: All refund requests should be submitted through PayCargo.com.
DASH Claims
All claims must be submitted in writing to HIZ Logistiek within the specified time frames listed below. Written complaints regarding damage must be submitted by the party entitled to delivery, in accordance with the details provided on our Air Waybill.
Damage and Delay: Within 14 days from the date the cargo was accepted.
Loss/Non-delivery: Within 60 days from the date of the Air Waybill.
Service Level Guarantees apply exclusively to select express products. HIZ Logistiek currently offers service guarantees only for designated priority shipments, subject to specific terms and conditions. No guarantees are available for other product categories unless otherwise stated.
Domestic Claims
All claims must be submitted in writing to HIZ Logistiek within the timeframes outlined below. Written complaints regarding damage must be submitted by the party entitled to delivery, as specified on our Air Waybill.
Damage and Delay: within 14 days from the date the cargo was accepted
Loss/Non-delivery: within 60 days from the date of the Air Waybill
International Claims
All claims must be submitted in writing to HIZ Logistiek within 120 days from the date of delivery, as outlined below. Written complaints concerning damage must be submitted by the party entitled to delivery, in accordance with our Air Waybill.
Damage: Within 14 days after the delivery date
Overcharges:
Claims for overcharges must be submitted in writing to our cargo accounting department within 60 days from the date on the Air Waybill.
Please note: Service failure guarantees apply only when bookings are made electronically.
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