Manage A Shipment
For Senders:
Streamlining Your Shipping Process
Preparing Your Shipment
Packaging: Make sure your items are securely packaged using the right materials to protect them during transit. For fragile or perishable goods, consider additional cushioning or temperature-sensitive packaging.
Labeling: Clearly mark your package with both the recipient’s full address and your return address. Proper and visible labeling prevents delays and ensures the shipment reaches the correct destination.
Documentation: Complete all necessary shipping documents. For international shipments, include customs declarations and any required permits. HIZ Logistiek provides online tools to help with this process, making it quick and easy.
Booking Your Shipment
Online Booking: Use our user-friendly online booking system to schedule your shipment. Simply enter the package details, choose your preferred service (Express Freight, Standard Freight, or Specialty Freight), and confirm your booking.
Payment Options: HIZ Logistiek offers several payment methods, including credit card and direct debit. You can also create an account for easier invoicing and payment management.
Tracking: After booking, you will receive a tracking number. Use this number on our tracking page to follow your package’s progress in real time.
Handover and Pickup
Drop-off Locations: Drop your shipment off at one of our conveniently located drop-off points. Use our location finder to locate the nearest one to you.
Pickup Services: If it’s more convenient, schedule a pickup at your location. Our couriers will collect your package from your home or office, saving you time and effort.
Monitoring and Support
Track Your Shipment: Keep tabs on your shipment with our real-time tracking tool. You’ll be notified of important milestones from pickup to delivery.
Customer Support: Our customer service team is always available to assist. If you have questions or face any issues, contact us through phone, email, or live chat. We’re committed to addressing your concerns quickly.
For Recipients:
Managing Your Delivery
Tracking Your Shipment
Real-Time Tracking: Use the tracking number provided by the sender to monitor your shipment. Simply visit our tracking page and enter the number for real-time updates on your package’s location and estimated delivery time.
Notifications: Opt for SMS or email notifications to stay updated on your shipment’s progress. We’ll keep you informed every step of the way.
Receiving Your Shipment
Delivery Confirmation: On the scheduled delivery day, ensure someone is available to receive the package. For residential deliveries, we offer delivery window notifications to help align with your schedule.
Signature Requirements: Some shipments, especially those containing valuable or sensitive items, may require a signature upon delivery. Be ready to provide identification if necessary.
Managing Delays and Issues
Delivery Issues: If you encounter any problems, such as a missed delivery or damaged package, contact our support team right away. We will work quickly to resolve the issue and ensure you receive your shipment promptly.
Insurance Claims: If your shipment was insured and you need to file a claim, our customer service team will assist you through the process. We aim to make claims straightforward and hassle-free.
Returns and Exchanges
Return Procedures: If you need to return your shipment, follow the return instructions provided by the sender. We can also assist with arranging pickup and return shipping.
Exchange Services: For exchanges, coordinate with the sender to handle the return of the original item and the shipment of the replacement. Our logistics team is here to help facilitate the process and minimize any delays.
Contact Us Online
Reach us via
1) help@hizlogistiek.com
2) Cargo@hizlogistiek.com
Hours
Mon – Fri
7:30AM-10:30PM PST
Our services
Our Team
File A Claim
Claims may be filed by the shipper, consignee, or their authorized agent as listed on our Air Waybill.